Terms & Conditions

2026

Welcome to Hims N Hers Global

By accessing the Website, creating an account or placing an order, you agree to these Terms of Service.

If you do not agree with these Terms, you should not use the Website or purchase Products from us.

1. Business Information

The Website is operated by:

Trading name: Hims N Hers Global
Email: info@himsnhersglobal.com
Website: www.himsnhersglobal.com

2. Eligibility

You must be at least 18 years old or have the involvement and permission of a parent or legal guardian to use the Website or place an order.

By placing an order, you confirm that:

The information you provide is accurate and complete
You are authorised to use the selected payment method
You are legally capable of entering into a binding agreement
Your purchase is for lawful personal or business use
You will comply with all applicable laws

We may refuse or cancel an order where we reasonably believe these requirements have not been met.

3. Customer Accounts

You may be required to create an account to access certain Website features.

You are responsible for:

Providing accurate account information
Keeping your login details confidential
Restricting access to your account and device
Informing us promptly of suspected unauthorised access
Keeping your contact and delivery information updated

You are responsible for activity conducted through your account unless the activity resulted from a security failure attributable to us.

We may suspend or close an account that is used fraudulently, unlawfully or in violation of these Terms.

4. Product Information

We aim to display accurate Product descriptions, ingredients, quantities, packaging, images and instructions.

However:

Product packaging may change without notice
Product colours may appear differently depending on your screen
Images may be illustrative and may not show exact size
Manufacturers may update formulas, labels or instructions
Minor variations may occur between batches
Availability may change at any time

You should always read the Product packaging, ingredient list, directions and warnings before use.

If information on the Website differs from information supplied on the Product packaging, follow the Product packaging and contact us for clarification.

5. Health and Medical Disclaimer

Information provided by Hims N Hers Global is for general educational and Product-information purposes only.

It is not intended to:

Diagnose a medical condition
Replace professional medical advice
Prescribe treatment
Guarantee a particular result
Replace consultation with a doctor, pharmacist or dermatologist

Hair loss, scalp conditions and skin concerns may have different underlying causes. Individual results vary, and no Product is guaranteed to work for every customer.

You should consult a qualified healthcare professional before using a Product where appropriate, particularly if you:

Are pregnant or breastfeeding
Are under medical supervision
Take prescription medication
Have allergies or sensitive skin
Have a diagnosed medical condition
Have unexplained or sudden hair loss
Have an irritated, infected or damaged scalp
Experience an adverse reaction

Stop using a Product and seek appropriate advice if you experience unexpected irritation, swelling, discomfort or another adverse reaction.

6. Regulated and Restricted Products

Certain Products may be subject to age restrictions, medical guidance, import restrictions, shipping restrictions or other legal requirements.

We may:

Request age or identity verification
Restrict delivery to certain countries or regions
Limit quantities
Require additional customer information
Refuse or cancel orders for restricted Products
Remove Products from sale without notice

You are responsible for checking whether a Product may legally be purchased, imported, possessed or used in your location.

7. Prices

Product prices are displayed in AED/SAR unless otherwise stated.

Prices may include or exclude VAT depending on the wording shown at checkout and applicable law.

The total cost of your order will be displayed before payment and may include:

Product price
VAT or other applicable taxes
Delivery charges
Customs or import duties
Payment or handling charges, where applicable

We may change prices at any time. Price changes will not normally affect an order that has already been accepted, except where there is an obvious pricing error.

8. Pricing and Website Errors

We try to ensure that pricing, stock and Product information are accurate. However, errors may occasionally occur.

If a Product is listed with an incorrect price or description, we may:

Contact you for instructions
Cancel the affected item
Cancel the entire order
Refund any amount already paid

We are not required to supply a Product at an obviously incorrect price where the error could reasonably have been recognised.

9. Promotions and Discount Codes

Promotional offers and discount codes:

Are valid only for the stated period
May be limited to selected Products or customers
Cannot normally be exchanged for cash
Cannot normally be combined unless stated otherwise
May have minimum-spend requirements
May be limited to one use per customer or order
May be cancelled where fraud or misuse is suspected

We may amend or withdraw a promotion, but this will not affect qualifying orders already accepted unless misuse or an obvious error occurred.

10. Placing an Order

Products added to your shopping cart are not reserved.

An order is submitted when you complete the checkout process and receive an order confirmation.

Your order confirmation acknowledges that we received your order. It does not necessarily mean that we have accepted it.

A binding sales agreement is formed when:

We confirm that your order has been accepted; or
We dispatch the Products,

whichever occurs first.

Each accepted order forms a separate agreement between you and Hims N Hers Global.

11. Order Acceptance and Cancellation

We may reject or cancel an order for reasons including:

Product unavailability
Pricing or description errors
Failed or reversed payment
Suspected fraud
Incorrect customer details
Delivery restrictions
Unusual or excessive quantities
Breach of these Terms
Legal or regulatory requirements

If we cancel an order after receiving payment, we will refund the amount paid for the cancelled item or order through the original payment method where reasonably possible.

12. Payment

We accept the payment methods displayed during checkout.

Payment may be processed by an independent payment provider. By submitting payment information, you authorise us and our payment provider to charge the amount shown at checkout.

You confirm that:

The payment information is correct
You are authorised to use the payment method
Sufficient funds or credit are available

We are not responsible for fees charged separately by your bank, card issuer or payment provider.

Cash-on-delivery orders, where offered, may be subject to additional requirements or charges.

13. Fraud Prevention

We may conduct security and fraud-prevention checks before accepting or dispatching an order.

We may request:

Identity confirmation
Address verification
Payment verification
Additional contact details
Confirmation of an unusually large order

An order may be delayed or cancelled if requested verification is not provided.

14. Delivery

We deliver to the locations listed on our Shipping and Delivery page.

Estimated delivery dates are estimates only and are not guaranteed unless we expressly state otherwise.

Delivery may be delayed by circumstances including:

Courier delays
Incorrect delivery information
Customs inspections
Weather conditions
Public holidays
High order volumes
Supplier delays
Events beyond our reasonable control

You are responsible for providing a complete and accurate delivery address and a reachable contact number.

15. Receiving Your Order

You should inspect your order as soon as reasonably possible after delivery.

An item is missing
The wrong item was delivered
The parcel appears damaged
A Product arrived damaged, leaking or defective

We may ask you to provide:

Your order number
Photographs or video
Images of the outer packaging
Images of the shipping label
Images showing the Product condition

Do not discard the Product or packaging until we have reviewed your request.

16. Failed Delivery and Incorrect Addresses

You are responsible for checking your address before completing checkout.

Where delivery fails because:

The address is incorrect or incomplete
The recipient is unavailable
The customer refuses delivery
The courier cannot contact the customer
The parcel is not collected

we may charge reasonable redelivery, return or handling costs.

Orders returned to us may be refunded after deducting applicable delivery, return or handling charges, except where prohibited by law.

17. International Orders, Customs and Import Charges

International orders may be subject to:

Customs duties
Import taxes
Clearance fees
Local restrictions
Inspection or delay

Unless stated otherwise, these costs are the customer’s responsibility and are not included in the Product or shipping price.

Follics does not control customs authorities and cannot guarantee that a Product will be accepted into another country.

If an international parcel is refused, rejected or returned by customs, any refund may be reduced by delivery, return, customs or handling charges, where legally permitted.

18. Returns and Refunds

Returns are governed by our separate Return and Refund Policy, which forms part of these Terms.

To request a return, contact us within 3 days of the order date.

A return may be accepted where the Product:

Is unused
Is unopened
Is in its original packaging
Has all seals intact
Is in resalable condition
Is accompanied by proof of purchase

Acceptance remains subject to applicable consumer-protection law.

19. Non-Returnable Products

For health, hygiene and safety reasons, Products may not be returnable after opening, unsealing or use unless they are defective, damaged, misdescribed or otherwise required to be accepted under applicable law.

Non-returnable items may include:

Opened hair treatments
Opened minoxidil Products
Opened shampoos or conditioners
Opened serums
Opened skincare Products
Opened supplements
Products with broken seals
Personal-care Products that have been used
Clearance or final-sale Products where lawfully identified

This restriction does not remove any mandatory rights relating to defective or misdescribed Products.

20. Refund Processing

Approved refunds will generally be issued to the original payment method.

Refund timing depends on:

Our payment processor
Your bank or card provider
The original payment method
Any required inspection of the returned Product

Original delivery charges may not be refundable unless:

We supplied the wrong Product
The Product was defective or damaged
Applicable law requires reimbursement

We will not provide a cash refund for an order paid through another payment method unless required by law.

21. Exchanges

Exchanges may be available depending on Product availability and our Return and Refund Policy.

Where an exchange Product has a different price, you may need to pay the difference or receive a partial refund.

We may process an exchange as a return followed by a new order.

22. Product Authenticity

Hims N Hers Global aims to source Products through authorised, reputable or verified supply channels.

Product appearance may vary because of:

Packaging updates
Regional packaging differences
Manufacturer redesigns
Batch variations
Regulatory labelling requirements

A packaging difference does not necessarily indicate that a Product is inauthentic.

23. Product Use

You agree to:

Read and follow the manufacturer’s instructions
Check the ingredient list before use
Perform a patch test where recommended
Observe storage instructions
Keep Products away from children where appropriate
Avoid using expired or damaged Products
Use Products only for their intended purpose

You are responsible for deciding whether a Product is suitable for you, subject to your mandatory consumer rights.

24. Reviews and User Content

You may be permitted to submit:

Product reviews
Testimonials
Comments
Images
Videos
Questions
Other content

You retain ownership of your content, but you grant Hims N Hers Global a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, display, adapt and share that content for operating and promoting our business, subject to applicable law.

You confirm that submitted content:

Is truthful and based on genuine experience
Does not violate another person’s rights
Does not contain confidential information
Is not unlawful, misleading, abusive or defamatory
Does not contain malware or harmful code
Does not promote unrelated products or services

We may moderate or remove content that breaches these requirements.

25. Intellectual Property

The Website and its content, including:

Logos
Brand elements
Product photography
Graphics
Text
Page layouts
Videos
Icons
Software
Website design

are owned by, licensed to, or lawfully used by Hims N Hers Global.

You may use the Website only for personal and lawful purposes.

You may not, without permission:

Copy or republish Website content
Use our branding
Scrape or extract Product data
Create derivative works
Resell Website content
Use automated tools to interfere with the Website
Remove copyright or trademark notices

Manufacturer trademarks belong to their respective owners.

26. Acceptable Use

You must not use the Website to:

Commit fraud
Place false orders
Misuse discount codes
Attempt unauthorised access
Introduce malware
Interfere with Website security
Collect data without permission
Impersonate another person
Violate intellectual-property rights
Submit false reviews
Engage in unlawful activity

We may restrict access or cancel orders associated with prohibited activity.

27. Third-Party Services and Links

The Website may contain links to or integrations with third-party services, including:

Payment providers
Delivery companies
Social-media platforms
Analytics providers
External websites

Third-party services are governed by their own terms and privacy policies.

Hims N Hers Global is not responsible for third-party websites, services or content that we do not control.

28. Website Availability

We aim to keep the Website available, secure and accurate, but we do not guarantee uninterrupted or error-free operation.

We may suspend or limit the Website for:

Maintenance
Security updates
Technical problems
Legal requirements
Business changes
Events beyond our reasonable control

We are not responsible for losses caused solely by temporary Website unavailability, except where responsibility cannot legally be excluded.

29. Disclaimer of Warranties

To the maximum extent permitted by law, the Website is provided on an “as available” basis.

We do not guarantee that:

The Website will always be available
The Website will be free from all errors
Every Product will remain in stock
Product results will be identical for every customer
Information from third parties will always be complete or current

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

30. Limitation of Liability

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for:

Fraud or fraudulent misrepresentation
Death or personal injury caused by negligence
Mandatory consumer rights
Any other liability that cannot legally be excluded

Subject to those protections, Hims N Hers Global will not be responsible for indirect, incidental, or consequential losses that were not reasonably foreseeable when the order was accepted.

Where legally permitted, our total liability relating to a particular order will not exceed the amount paid for that order.

This section does not remove any rights provided by applicable consumer-protection law.

31. Indemnity

To the extent permitted by law, you agree to compensate Hims N Hers Global for reasonable losses, liabilities and costs resulting from:

Your unlawful use of the Website
Your deliberate breach of these Terms
Fraudulent activity
Infringement of another person’s rights
Content you submit unlawfully

This provision does not apply where the loss resulted from our own breach or negligence.

32. Events Beyond Our Control

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:

Natural disasters
Severe weather
War or civil unrest
Government restrictions
Epidemics or public-health emergencies
Internet or telecommunications failures
Courier disruption
Customs delays
Labour disputes
Supplier interruption

We will take reasonable steps to minimise disruption.

33. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

By using the Website, you acknowledge that your information will be handled according to that policy and applicable law.

34. Complaints

Please provide:

Your full name
Order number
Contact details
Description of the issue
Supporting photographs or documents

Email: info@himsnhersglobal.com

Nothing in this section prevents you from contacting a competent consumer-protection authority.

35. Governing Law

These Terms are governed by the applicable laws of the United Arab Emirates/ Kingdom of Saudi Arabia.

Any dispute will be subject to the jurisdiction of the competent courts of the United Arab Emirates/ Kingdom of Saudi Arabia, unless mandatory consumer law provides otherwise.

36. Severability

If any part of these Terms is held to be unlawful or unenforceable, the remaining provisions will continue in effect.

The affected provision will be interpreted or modified only to the minimum extent necessary to make it enforceable.

37. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

38. Assignment

You may not transfer your rights or obligations under these Terms without our written permission.

We may transfer our rights and obligations as part of a business sale, restructuring or transfer, provided this does not reduce your mandatory consumer rights.

39. Entire Agreement

These Terms, together with our:

Privacy Policy
Shipping and Delivery Policy
Return and Refund Policy
Cookie Policy
Any Product-specific conditions

form the agreement between you and Hims N Hers Global regarding your use of the Website and purchases.

40. Changes to These Terms

We may update these Terms to reflect changes in:

Our business
Website functionality
Products and services
Payment or delivery arrangements
Applicable laws
Regulatory requirements

The updated Terms will be published on this page with a revised “Last updated” date.

Changes will not normally apply retrospectively to completed orders unless required by law.

41. Contact Information

For questions about these Terms, contact:

Hims N Hers Global
Email: info@himsnhersglobal.com
Website: www.himsnhersglobal.com