Refund & Return Policy
At Hims N Hers Global, we strive to deliver premium-quality products and exceptional customer experiences. Your satisfaction is our priority, and we handle refund requests fairly and transparently.
- Trusted Quality
- Secure Payments
- Customer First
1. Eligibility for Refunds & Returns
- Refund requests must be submitted within 3 days of the order date.
- Contact us at info@himsnhersglobal.com with your order number and reason for the request.
- We review each request on a case-by-case basis and may offer a replacement, store credit, partial refund, or full refund, depending on the issue.
- Opened or used products are non-refundable. Exceptions apply only when a product is defective or damaged.
2. Non-Refundable Situations
- International Orders: No refunds will be provided for product costs, shipping fees, customs duties, or taxes.
- Third-Party Shipping: We are not responsible for losses, damages, or delays involving orders shipped through third-party freight forwarders outside the UAE/ KSA. No returns, replacements, or refunds will be issued in such cases.
- Abuse Prevention: We monitor refund activity and reserve the right to deny or limit refunds, replacements, or store credits if misuse or fraudulent activity is suspected.
3. Refund Process
- Approved refunds will be processed to the original payment method within 5–10 business days.
- Store credit or a replacement product may be offered as an alternative where applicable.
- The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
4. Final Decisions
Our customer-service team evaluates all requests according to this policy. All decisions made following the review of a refund or return request are final and binding.
5. Contact Us
For questions regarding returns, replacements, or refunds, please contact us at info@himsnhersglobal.com . We will be happy to assist you.
Thank you for choosing Hims N Hers Global.